CBC’s contact center resources and technology are unmatched in our industry.  The solution that we have invested in and developed provides us with the redundancy and scalability to be a trusted partner to some of the nation’s largest insurance carriers and affinity programs as well as the ability to adjust to the fluid activity levels associated with high volume marketing efforts and renewal campaigns. 

As a sales support center, CBC’s contact center provides private labeled sales support throughout all aspects of the quotation, enrollment, and submission process”

• Seamless integration with existing carrier technology infrastructure
• Telephonic quotation and enrollment
• Outbound campaigns (agent support and robo-calls)
• Underwriting support – scrubbing and submission
• Fulfillment
• Scalable marketing and open enrollment support

Exemplary service levels are targeted and found throughout all aspects of our support model.  Insurance carriers utilize CBC’s contact center for post-sale support of insured members and their families.  The member-centric focus of single call resolution ensures member service and satisfaction levels that are above industry norms.  Scalable technology and resources makes an ideal partner for year round customer service support or overflow support during high volume periods. 

• Bilingual representatives
• Licensed CSRs
• Outbound campaigns
• Life events processing