Services Employed:
Benefit Administration Services
Cost Management Strategy
Branding
25% reduction in plan costs in conjunction with Human Resources staff reduction and branded communication campaign.
Background
- Multi-state retail company
- 800 participants in 150 locations
- Long term cost management strategy non-existent
- No onsite Human Resources or Benefits staff
- Corporate identity not consistent with benefits communications and recruiting strategy
- Payroll system not integrated with any benefits administration platform or HRIS
Solutions
- Deploy branded website and contact center as hub all of all benefits administration and communications
- Design, draft, and conduct fulfillment on large scale communication campaign consistent with corporate vision and Human Resources recruiting and retention strategy
- Implement self service benefits platform and establish EDI transfers between contact center, payroll, and insurance carriers/administrators
- Analysis and recommendation on alternative carriers, administrators, plan designs and funding arrangements
Results
- $800,000 annual savings in health plan costs, and unit cost increase of only 5% over 4 years
- Maintained zero Human Resources and Benefits staff in the field and reduced corporate staff by a full FTE
- 100% self service and telephonic enrollment at retail locations
- Established branded identity for Benefits and Human Resources
