Services Employed:
Expertise in Design and Procurement of Ancillary Lines of Coverage
Multiple Enrollment Options
Process Development and Outsourcing
$500,000.00 plan cost savings and implementation of STD competitive with union contract, enhanced technological support model, administrative staff reduction
Background
- Nevada gaming company
- 11,000 participants and 20 locations
- Benefits not consistent with competition or union
- Overpriced life and disability products
- High commission in life and disability products
- Overstaffed and underserviced Team Member experience
- High administrative costs for benefit administration and leave management
Solutions
- Competitive analysis compared to Nevada gaming properties and union contracts
- Replacement of uncompetitive lines of coverage with three year rate guaratee
- Implementation of contact center and bilingual enrollment via meetings and phone
- Leverage CBC contact center as back office benefits administrator
- Enrollment
- Disability processing
- Leave management
- Proactive communications and private labeled, self service website
- Outbound call campaigns to manage eligible and not enrolled Team Members
- Clearly define processes and reporting
Results
- $500,000 annual plan cost savings on ancillary lines only
- $450,000 annual reduction in administrative staffing
- Implementation of employer paid STD consistent with competition
- Improved bilingual enrollment support by contact center and monthly meetings at each location
- Streamline benefit administration and reporting
- Improved Team Member experience and support
- 23% increase in voluntary plan participation
